Privacy Policy

Last Updated 8th July 2025

Aimerella Aerial (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.aimerellaaerial.co.uk, use our services, or interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

  • Visit our website
  • Fill out a contact form or inquiry form
  • Request a quote or information about our services
  • Engage with us on social media
  • Communicate with us via email or phone
  • Make a booking or purchase a service
  • Participate in surveys or promotions

The types of personal information we may collect include:

  • Contact Information: Name, email address, phone number.
  • Service-Related Information: Details about your project requirements, event dates, locations, and other information necessary to provide our aerial services.
  • Payment Information: If you make a payment, we may collect billing address and payment card details (processed securely by third-party payment processors – we do not store full credit card numbers).
  • Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device type, referring URL, pages viewed, time spent on pages, and other website usage data collected through cookies and similar technologies.
  • Communication Data: Records of your correspondence with us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Our Services: To respond to your inquiries, provide quotes, process bookings, deliver aerial services, and fulfil our contractual obligations.
  • To Improve Our Website and Services: To understand how our website is used, identify areas for improvement, and develop new services.
  • To Communicate with You: To send you updates, service announcements, promotional materials (with your consent where required), and respond to your questions or feedback.
  • For Marketing and Promotional Purposes: To send you information about our services, special offers, or events that may be of interest to you, in accordance with your preferences.
  • For Internal Operations: For data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
  • For Security and Fraud Prevention: To protect our website, services, and users from fraud and other security threats.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

How We Share Your Information

We may share your information with third parties in the following situations:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, website hosting, analytics, marketing assistance). These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • To Protect Our Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in legal proceedings.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Cookies and Similar Technologies

Our website may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the site and improve your experience.

  • Cookies: Small data files stored on your device that allow us to recognize your browser and capture certain information. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).
  • Purpose of Cookies: We use cookies to:
    • Remember your preferences and settings.
    • Analyze website traffic and usage patterns.
    • Deliver targeted advertising.
    • Improve website functionality and user experience.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

5. Data Security

We implement reasonable technical and organizational measures designed to protect the security of any personal information we process. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).

7. GDPR

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure (“right to be forgotten”): You have the right to request that we erase your personal data under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.

8. Third-Party Websites

Our website may contain links to third-party websites or applications that are not operated by us. Once you have used these links to leave our site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. We encourage you to review the privacy policies and practices of any third-party website you visit.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can take the necessary steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Aimerella Aerial

Email: aimerella_aerial@outlook.com

Phone: 07780443951

Address: Unit A1, 66B Long Lane, Fazakerley, Liverpool, Merseyside, L9 7DT